To download your cloud content, you should go to the Backup tab in the app and select the Restore option. Allow me to clear up a couple misconceptions. I used to be on the cloud development team. To get immediate relief, it's advisable to either call or use the chat function. The Verizon Customer Service team do assist when they can but they don't monitor the forums 24x7. This forum is primarily a self-help forum where other knowledgeable users like their knowledge to help each other out. You seemed frustrated that no one was responding to you. You can select a group of things, say for example the entire month of October and download them into a single zip file. On the website, you don't have to download it one by one. But to download (restore in pc app language) content from the cloud that was put there by your mobile or other device, you would need to use the restore function described in the above article link. But, it sounds like you aren't using the sync folder and just want to access what is already in the cloud. If you are not actually logged into the pc app and you click the cloud icon on your start menu, it will open the sync folder to allow you to put content into the cloud outside of the normal backup process. Once you are in the dashboard, you can use this article to download the content to your computer: ) Once you are signed in, click the Show Dashboard to actually open the app instead of your sync folder. If you are not logged in to the app itself (the app may be running in the background to backup whatever backup folder you selected if you did that so it may ask you to sign in with a popup. When the Cloud app is running on a Windows PC, there will be a cloud icon in the lower right of your screen in the system tray.
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